Changing Web Administrators

Written by  Kevin Blank
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Have you ever heard from a new customer that it took the last taxidermist years to get their trophy done? Every industry is stricken with owners who drag their feet and putting in the minimum necessary effort. It may take a week to mount a whitetail, the glue and clay needs to dry and the face needs to be detailed and painted. Most website updates don’t take a week. On the web it is important to have changes made promptly.

Things Taking To Long

Changing Your Web Administrator

Moving a website isn't as simple as just moving the files from an old server to a new one. Moving only your files would cause a web browser to display an empty page because there are no files on your old server anymore. The location of the files is only half of the web. After you type a web address and press enter there is a request sent to a registrar, or database containing the location of each website's server. The registrar will then tell the web browser the website's DNS, or its unique address, and browser will begin loading the website. It's like calling the telephone operator, asking them to look up someone and them transferring you to who you wanted to call in a fraction of a second. Changing hosts also requires the registrar to be updated so it knows where to find your new and faster server.

What you Need to Know

Ask your current web administrator to provide you with the FTP username and password. This will provide access to the different pictures and files that make up your website. Some web administrators may only have one FTP user for all of the websites that they maintain and will not be willing to give access to other peoples websites. If this is the case, ask that they send an archive (.zip file) of the website files.

Domains are not copied and pasted from one server to another like the pictures and files are. If your old web administrator holds your domain name you will need to ask them to unlock it and send you the authorization code (or EPP). The domain will then be ready to transfer to another registrar, either into your control or to the new web administrator. The domain does not need to be transferred if you registered it and can make changes. The DNS server will need to be updated to reflect the server change. If you do not know how to update the DNS, ask your web administrator.

Send the FTP login details and the domain authorization code (if transferring your domain) to the new web administrator and they will move your website. A email will be sent to the The admin contact listed in the Whois database asking for authorization to move the domain. After permission is granted the domain will be transferred and the website will be up and running again shortly.

Not Familiar with the Whois Database?

To see who is authorized to make changes to your domain you can search the Whois Database. There will be three different contacts listed: registrant, admin, and tech. The registrant is the owner of the domain, the admin is the contact for administrative, non-technical issues, and the tech is the contact for technical issues. If the domain is your business, your name information should be listed as the registrant and admin. The tech contact will typically be your web administrator, if you have one.

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Kevin Blank

Founder of Taxidermy Guru.


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